Restaurant Policies

ZEN JAPANESE RESTAURANT POLICIES

 

Reservation and seating policies
Zen Japanese Restaurant is a reservation driven restaurant. We do welcome walk in guests and will accommodate them as much as possible.
Reservations are accepted by phone. Our staff is here to answer the phone between 11a.m.- 12 p.m. and after 4pm Tuesday through Saturday. All other times, please leave a message and we will return your call as soon as possible. Reservation request messages left on the voice mail are honored in the order they are received. Please clearly state name, and number of guests in party, date requested and especially your telephone phone number. Please take note that if you do not hear back from us confirming your reservation, your reservation is not considered taken.

Large Party Policy 
Large party reservations (8 or more, Max 12) are difficult to accommodate given the size of the restaurant. A large party reservation during service hours will require a credit card to reserve, we will call to confirm a day to the reservation date. Our ability to increase the number of diners in a party is very limited. (Please check out a cancellation policy.)

Reservation Timing Policy
Parties that are late for their scheduled reservation time are given ten minutes before we contact the phone number that was provided to ascertain arrival status. Given the limited seating of the restaurant, fifteen minutes late with no contact will void your reservation. Please understand, this is solely due to the size and seating capacity of the restaurant. If you are late, we urge you to contact us so we can make our best effort to accommodate you and your party.

Time Limit Policy
Time limit per table per reservation: Because we are scheduling multiple parties each evening and have to account for reservations later in the service as well as the time it takes to serve each guest, we reserve the right to limit your time at the table to two hours (timed from the scheduled reservation; not the time seated) and this time limit policy is applied only 5:30 p.m. to 6:30 p.m. reservation customers.

 

Sushi Counter Seating Policy
Due to high popularity to dine at sushi counter, we have to have a special policy for sushi counter. Sushi counter is designed for the customers who enjoy sushi most of their entire meal.
Customers wishing to order the Sushi Kaiseki (Tasting Menu) can only dine at a regular table. Also, we are no longer able to accommodate children under 5 years old at the Sushi counter.

 

Private Room Policy
Our private room can accommodate a maximum of 10 people. If you wish to book the private room for a special occasion, you need a minimum of 8 guests in your party and there is a minimum charge of $100 per person, as well as a credit card to reserve. If your party is less than 8 people and still wish to use a private room, we will charge for $100 x short guests number, but we will issue the same amount of a gift certificate to the card holder for future visit. (Example: If your party is 5 and still want to use private room, we will charge $300 and a $300 gift certificate will be issued to the card holder.)
**NOTE: GIFT CERTIFICATES NOT REDEEMABLE FOR CASH**

 

Cancellation Policy
1. We reserve the right to charge a cancellation fee for any booking that is cancelled, or guest
numbers that are reduced without prior notice.

2. For all bookings, you must notify us of a cancellation or any changes to the number of
guests at least 12 hours prior to your booking to avoid cancellation fee, $100 per person.
Leaving a message is sufficient if speaking a host is not possible.
If reservation is not cancelled within the time limit allowed or the party does not show
up for the reservation, the credit card given at time of reservation will be charged $100
for each person expected.  The reserving party will be issued this dollar amount in the
form of a gift certificate to be used on a subsequent visit. (Example: If a party of 5 does
not show up for their reservation, a $500 gift certificate will be issued to the card holder.)
**NOTE: GIFT CERTIFICATES NOT REDEEMABLE FOR CASH**

3. The cancellation fee reflects the cost incurred by any lost revenue as a result of turning away
other potential bookings.

Other Policies

*Separate checks can be accommodated; however, we limit it to six (6)

*Guests with food allergies should inform your server at the beginning of your meal, prior to ordering. Please discuss your food allergies with the server so the chef can adjust your meal.

*If you wish to bring your own dessert, a charge of $5 per guest will be applied to the total check.